Privacy Policy

Overview

TruView Inspections ("TruView," "we," "us," or "our") operates the website at truviewinspections.com and provides residential and commercial property inspection services across South and Central Florida. We respect your privacy and are committed to protecting the personal information you share with us. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We collect information in the following ways:

Information you provide directly

• Contact and booking details such as your name, email address, phone number, and property address when you request a quote, schedule an inspection, or fill out a form.
• The content of any message, question, or request you send to us by form, email, or phone.
• Payment information when you pay for an inspection. Payments are processed by our scheduling and payment providers, and we do not store full card numbers on our own systems.

Information collected automatically

• Device and usage data such as your IP address, browser type, pages viewed, and the dates and times of your visits.
• Cookies and similar technologies used for website functionality, analytics, and advertising.
• Phone call data, including the number you call from and call recordings, collected through our call tracking provider.

How We Use Your Information

• To schedule, prepare, and deliver your inspection and reports.
• To respond to your questions, quote requests, and service inquiries.
• To process payments for services you request.
• To improve our website, services, and customer experience.
• To send service updates and, where permitted, marketing communications you can opt out of at any time.
• To measure the performance of our marketing and advertising.
• To comply with legal obligations and protect our rights.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the site, understand how visitors use it, and support advertising. These include Google Analytics and Google Ads for traffic measurement and conversion tracking, and a call tracking service that assigns phone numbers to help us understand which marketing sources generate calls. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.

Call Recording and Phone Tracking

Calls to and from the phone numbers listed on our website may be recorded and tracked for quality, training, and marketing measurement. When you call us, you consent to this recording and tracking. If you prefer not to be recorded, please let us know at the start of your call.

How We Share Information

We do not sell your personal information. We share it only in the following circumstances:

• With service providers who help us operate our business, such as our online scheduling platform, payment processors, call tracking provider, analytics and advertising platforms, and email providers. These providers may use your information only to perform services for us.
• When required by law, legal process, or to protect the safety, rights, or property of TruView, our clients, or others.
• In connection with a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.

Third-Party Services and Links

Our website embeds and links to third-party services, including Google Maps, our online scheduling platform, and our social media profiles. These services are governed by their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party service you use.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, however, so we cannot guarantee absolute security.

Data Retention

We keep personal information for as long as needed to provide our services, maintain inspection records, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take steps to delete or de-identify it.

Your Privacy Rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, ask us to correct or delete it, or opt out of certain marketing communications. To make a request, contact us using the details below. We will respond in accordance with applicable law and may need to verify your identity before acting on your request.

Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out: